General
Processing a Driver Vetting when Carrier Starts it
This email will be sent to the support email: Verify the vetting payment was paid successfully in stripe by the carrier Go to the driver's lead profile, and select the "Create PPS Order" field to be checked. Verify that the 'PPS Order ID" gets filled ...
Tier 5
In the last 3 years: DUI Probation Evading an officer 2 speeding in CMV More than 3 CMV violations/accidents More than 1 suspension on record Following too closely in CMV Speeding over 15 mph+ Cell phone violation
Merging 2 accounts
Make sure the Company and Mobile fields are the same for the accounts to be merged. Click into one of the leads and click the 3 dot icon in the top right corner. Select 'Find and Merge Duplicates'. Change Search Criteria to "Match all criteria below" ...
ACH
first 5 orders are automtically charged via the credit card, even if boxes are unchecked
Driver withdrew funds but did not receive them
If a driver did a withdrawal but did not receive the funds by the scheduled date, use the following steps. Determine the date that the funds should have arrived in their account. Give it by the end of the business day that the funds are scheduled to ...
Qualifying MVR and Scheduling a Drug Test
To see the drivers who need to have their MVRs qualified and be scheduled for a drug test: Go to the Schedule Drug Tests CRM view in the top left corner Scroll down to the Driver Funnel Section In the MVR File field, there should be a PDF that you ...
Gigwage Transaction Failed
When a Gigwage transaction failed: Gigwage will Slack us a message with the driver's name as well as the reason for the error. We confirm with Gigwage to start the funds to the driver's bank account. If this happens before 11am CST, the funds will ...